Refund policy
Made-to-Order Products All our products are custom-made to order specifically for you. Because of this, we generally do not accept returns or exchanges for buyer's remorse, wrong size selection, or change of mind.
Defective or Damaged Items If your item arrives damaged, defective, or incorrect, we will replace it or issue a full refund. To qualify:
- Contact us within 14 days of delivery
- Provide your order number and clear photos of the issue
- Email: support@familyglowgifts.store
Lost Packages If your package is confirmed lost by the carrier, we will send a replacement or issue a full refund.
Non-Returnable Items We cannot accept returns for:
- Items with incorrect size ordered by the customer
- Items that have been used or washed
- Items returned without prior approval
How to Request a Refund Contact us at support@familyglowgifts.store with your order number and issue description. We respond within 1–2 business days.
Refund Processing Approved refunds are processed within 5–10 business days to your original payment method. Payments are handled by WesternBid s.r.o. (Slovakia) — refunds will appear from the same entity.